This Privacy Policy ("Policy") establishes the data governance framework, data protection standards, and privacy protocols maintained by 4KMEDIA LLP (a Limited Liability Partnership registered under the laws of India with CIN: ACV-0899, hereinafter referred to as "4KMEDIA", "Company", "we", "us", or "our").
This Policy outlines our standards regarding the collection, processing, storage, disclosure, and protection of personal data and corporate information obtained from clients, website visitors, and platform users (hereinafter referred to as "Client", "User", "you", or "your") across all digital platforms, client portals, and service engagements.
Who We Are
4KMEDIA LLP
Entity Information
4KMEDIA operates from India and provides digital marketing, website development, branding, advertising, creative, technology, consulting, and related services to clients in India and other countries.
Information We Collect
Depending on how you interact with us, we may collect personal, business, technical, and transaction-related information.
This may include:
- →Name
- →Email address
- →Phone or mobile number
- →Company or organisation name
- →Job title or professional information
- →Billing and transaction information
- →Project or enquiry details
- →Files, content, and materials you provide
- →Communications and correspondence
- →Website and service usage information
- →IP address, browser type, device information, and similar technical information
If you are a client, you may also provide customer, lead, employee, website-user, or other personal data to us in connection with the services we provide.
How We Collect Information
We may collect information:
- →when you submit an enquiry or contact form;
- →when you email, call, or message us;
- →when you request a proposal or purchase our services;
- →when you use our website, client portal, or other online services;
- →when you make or receive a payment;
- →when you provide files, content, credentials, or project materials;
- →through cookies, logs, analytics tools, and similar technologies; or
- →from clients or authorized representatives for service delivery.
We may also receive information from third parties where permitted by applicable law and reasonably necessary for our business or services.
How We Use Information
We may use information to:
- →respond to enquiries;
- →prepare proposals and quotations;
- →provide and manage our services;
- →communicate with clients and users;
- →manage projects, approvals, and support;
- →process payments, invoices, and business records;
- →operate, maintain, and improve our website and services;
- →protect our systems and prevent fraud, misuse, or unauthorized activity;
- →analyze website, service, or campaign performance;
- →send service-related communications;
- →send marketing communications where permitted by applicable law; and
- →comply with applicable legal, regulatory, tax, accounting, or contractual requirements.
Client Data and Service Provider Role
In some cases, 4KMEDIA processes personal data on behalf of its clients, including lead data, customer data, website-user data, CRM data, campaign data, or similar information.
Where we process such information on behalf of a client, the client is generally responsible for ensuring that it has the necessary authority, notices, consents, permissions, or other lawful basis to provide that information to us and instruct us to process it.
4KMEDIA will process such information in accordance with the client's authorized instructions, the applicable agreement, and applicable law.
Where appropriate or required, additional obligations may be established through a separate Data Processing Agreement (“DPA”) or Client Agreement.
Payments
Payments may be processed through third-party payment providers.
Depending on the payment method, 4KMEDIA may receive limited payment-related information such as:
- →transaction ID;
- →transaction amount;
- →invoice number;
- →payment status;
- →payer name; and
- →billing information.
Payment providers may process payment information according to their own privacy policies and applicable terms.
International Processing
4KMEDIA operates from India but may work with international clients, contractors, technology providers, and service providers.
As a result, personal data may be processed, stored, or accessed in India or other countries.
Where applicable law requires safeguards for international processing or transfers, we will use reasonable contractual, technical, organizational, or other appropriate safeguards.
The actual location of processing may vary depending on the service providers and technologies used.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for longer where required or permitted by applicable law.
Retention may depend on:
- →the type of information;
- →the nature of the service;
- →the client relationship;
- →contractual requirements;
- →legal, tax, and accounting obligations;
- →security requirements; and
- →dispute or record-keeping requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, contractual, backup, security, and legitimate record-keeping requirements.
Data Security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure.
Depending on the circumstances, these measures may include access controls, authentication, role-based access, secure systems, confidentiality requirements, backups, monitoring, and other appropriate safeguards.
However, no website, electronic system, or internet transmission can be guaranteed to be completely secure.
If we become aware of a security incident or personal-data breach, we will assess and respond to it and take appropriate steps, including notification where required by applicable law or contract.
Your Rights and Choices
Depending on applicable law, you may have rights relating to your personal data, including the right to:
- →request access to personal data;
- →request correction or updating of inaccurate information;
- →request deletion where legally applicable;
- →withdraw consent where processing is based on consent;
- →object to or restrict certain processing where legally applicable;
- →opt out of marketing communications; and
- →raise a privacy complaint or grievance.
These rights may vary depending on your jurisdiction, the nature of the processing, and applicable legal requirements.
Please use the subject line: Privacy Request
Marketing Communications
We may send communications relating to:
- →projects;
- →services;
- →invoices;
- →accounts;
- →support;
- →security; and
- →other necessary business matters.
Where permitted by applicable law, we may also send:
- →newsletters;
- →offers;
- →updates;
- →educational content; and
- →other promotional communications.
You may opt out of promotional communications at any time by using the unsubscribe mechanism provided or contacting: team@4kmedia.in
Opting out of marketing communications does not prevent us from sending essential service-related, contractual, security, or transactional communications.
Children's Privacy
Our website and services are primarily intended for businesses, professionals, and adults.
We do not knowingly seek to collect children's personal data for unrelated marketing purposes.
If you believe that a child has provided personal data to us in circumstances where it should not have been collected, please contact us at: team@4kmedia.in
We will review the matter and take appropriate action where required by applicable law.
Third-Party Links and Services
Our website, communications, or services may contain links to third-party websites, applications, or services.
We do not control the privacy practices, security, content, or availability of independent third parties.
Information provided directly to third parties is subject to their own privacy policies and terms.
We encourage you to review those policies before providing personal data to third-party services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in:
- →our business;
- →our services;
- →our technology;
- →our data-processing practices;
- →applicable laws or regulations; or
- →third-party services we use.
When we update this Policy, we will revise the “Last Updated” date above.
The latest version will be published on our website.
Where applicable law requires additional notice for material changes, we will provide such notice through an appropriate method.
Contact and Grievance
If you have questions, privacy requests, or grievances regarding this Privacy Policy or our privacy practices, you may contact:
Contact & Grievance Officer
We will address privacy requests and grievances in accordance with applicable law.
Governing Law
Unless otherwise required by applicable law or provided in a separate written agreement, this Privacy Policy is governed by the laws of India.
Nothing in this section is intended to restrict mandatory privacy rights available to individuals under applicable law.